ISBNs beginnend mit 978-90-8753-xxx-x

IT-servicemanagement op basis van ITIL® 2011 Editie

Passing the ITIL® V3 Intermediate Exams - The Study Guide

NCB Versie 3 – Nederlandse Competence Baseline

The EFQM excellence model for Assessing Organizational Performance

Six Sigma for IT Management - A Pocket Guide

IT Outsourcing Part 1: Contracting the Partner

BiSL: Business Information Services Library

IT Service Management best practices, Deel 4

MINCE® - A Framework for Organizational Maturity

Service Management Strategies that Work